Frequently Asked Questions
Find answers to the most common questions about our products, usage, shipping, and subscription.
We’re here to help you feel confident, informed, and supported every step of the way
Hoof Doctor / Hoof Doctor Putty
How does Hoof Doctor help with abscesses?
Hoof Doctor fights the pathogens. Our product will dry up and keep any infection from setting in again and help the new growth come in healthy.
It works best when the abscess has been opened
Does it heal White Line?
White Line is basically bacteria between the wall and sole. Hoof Doctor works excellent for eliminating White Line and for maintaining proper health
Does this help with founder?
Hoof Doctor is not a cure for founder. It will help with damaged tissue from laminitis or founder. And it will help with healthy growth and improving the health of the overall hoof capsule
My horse is always sore on the front because of her soft hooves
Hoof Doctor will help to improve the health of the new growth and make the hoof and sole more durable
So you can use this as a preventive measure in hoof care too? How often would you use to help prevent problems?
For preventive measures, use three times a week on the whole hoof
Is this used on the sole and frog or just the hoof?
The whole hoof. Sole, frog, hoof wall, hairline
During the rainy season, this won't work; this is more for moisturizing the hoof in the dry weather?Is this used on the sole and frog or just the hoof?
Our product effectively maintains proper moisture levels in the hoof in any climate, wet or dry. The hoof absorbs the product very well and it makes a protective film that protects the hoof from excess moisture
Will the dirt gets all stuck to it?
Our product is not sticky at all. The hoof absorbs the product very quickly and the dirt does not bother it
Is it safe to use on a yearling / mini donkey / large donkey / cattle / sheep / cow / goat?
Yes. It is completely safe and useful for all types of hooves. We have a veterinary health approval number on every can: Veterinary Health Product (VHP): NN.B8J2
What is Hoof Doctor Putty and what is it used for?
It’s a thick healing paste for hooves, filling cracks and damaged areas while retaining moisture and nutrients for faster recovery
How is Hoof Doctor Putty different from Hoof Doctor Oil?
Putty is a dense paste that fills cracks and creates a protective layer, while Oil is a liquid that only nourishes and moisturizes the hoof
How should I use Hoof Doctor Putty for best results?
Apply to clean, dry hooves, filling cracks. For enhanced healing and protection, sprinkle EquiDust on the damaged area first, then cover with Putty
EquiCoat
What is Equicoat used for?
Equicoat is used to protect a horse’s coat from mud fever, rain rot, and other skin irritations caused by wet or dirty conditions
Is Equicoat safe for horses?
Yes, it is made with all-natural ingredients and is safe for regular use on the horse’s coat
How do you apply Equicoat?
Apply Equicoat to clean, dry areas of the coat, focusing on spots prone to mud and moisture, and reapply as needed for ongoing protection
EquiDust
How often should Equidust be applied?
Equidust is used to support hoof health and help manage thrush in horses’ hooves. For maintaining healthy hooves, we recommend applying it at least twice a week
What is Equidust used for?
Equidust is used to help manage thrush in horses’ hooves and support overall hoof health
How does Equidust help with thrush?
Equidust helps keep the hoof area clean and dry, creating an environment that supports healthy hooves and helps manage thrush
Hoof Shine
Is Hoof Shine safe for horses?
Yes, it is safe when used as directed. It is made with all-natural ingredients to support healthy-looking and shiny hooves
How do you apply Hoof Shine?
Apply it to clean, dry hooves using a brush or applicator, and allow it to dry completely for the best shine
What is Hoof Shine used for?
Hoof shine is used to give a glossy, polished long lasting look to a horse’s hooves, especially for shows, competitions, and photo sessions. In dry climates it helps to keep your horses hooves mouisturized and prevents dust from sticking to the hoof for a long time
Subscription
How does the Equine One subscription work?
Simply choose your preferred delivery schedule - monthly, every two months, or every three months — and we’ll handle the rest so you never run out of your routine essentials
What benefits do subscribers receive?
Subscribers enjoy 20% savings, free shipping, a mystery gift with every delivery, automatic entry into monthly giveaways, and access to exclusive member perks
Can I change or cancel my subscription?
Yes, you stay fully in control and can pause, adjust, or cancel your subscription anytime with no hidden conditions
Do subscribers get exclusive access to products or events?
Yes, members receive early access to new releases, exclusive offers, and special events available only to subscribers
Shipping & Returns
How long does order processing & shipping take?
Orders are processed within 1–2 business days before shipment.
Standard delivery typically takes 3–5 business days after the order has been processed
Do you offer express shipping?
Yes, express shipping options are available at checkout for an additional fee.
Who can I contact about my order?
Our customer service team is happy to help with any shipping or order-related questions. Please visit our Contact Us page to get in touch with us directly
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